999hb Terms and Conditions

1. General Provisions

These terms and conditions ("Terms") form a legal agreement between the 999hb platform ("Platform", "we", "us") and the person using this platform ("User", "you"). By using the 999hb website, mobile version, or any related services, you automatically agree to be bound by these Terms.

999hb is an online gaming and betting platform designed for players in Bangladesh. The platform offers slots, live casino, cricket betting, roulette, and a variety of other games.

999hb reserves the right to amend, update, or cancel these Terms at any time. For significant changes, we will post a notice on the platform. If you continue to use the platform after any changes, you will be considered to have accepted the revised Terms.

2. Eligibility and Registration

2.1 Age and Eligibility

To register and participate on 999hb, you must meet the following conditions:

• You must be 21 years of age or older (for 21+ only).
• You are legally capable of entering into a contract as a competent individual.
• You are creating an account in your own name and for your own benefit.
• Online gaming or betting is legally permitted in your area.

2.2 Registration Process

All information provided at the time of registration must be accurate, complete, and up to date. Providing false information may result in account suspension or cancellation and forfeiture of deposited funds. Each user may operate only one account.

2.3 Identity Verification (KYC)

999hb may at any time request a government-issued National ID (NID), passport, or other required documents to verify your identity. Withdrawals may be temporarily suspended until the verification process is complete.

3. Account Management

3.1 Account Security

It is your responsibility to keep your account username and password strictly confidential. Do not share your password with anyone. Report any unauthorized access or security breach to our support team immediately.

3.2 Single Account Policy

Only one account is permitted per individual, household, IP address, or device. Creating multiple accounts is strictly prohibited and may result in the cancellation of all associated accounts.

3.3 Closing Your Account

You may request account closure at any time via live chat or email. Any funds remaining in the account before closure will be returned in accordance with the applicable withdrawal policy, though bonus funds may be cancelled.

4. Deposits and Withdrawals

4.1 Deposit Conditions

The minimum deposit amount on 999hb is ৳300 (three hundred taka). Accepted payment methods:

• bKash
• Nagad
• Rocket
• Bank Transfer

Please include the correct payment reference number when making a deposit. 999hb will not be responsible for delayed deposits due to incorrect information.

4.2 Withdrawal Conditions

The minimum withdrawal amount is ৳1,000 (one thousand taka). Standard withdrawal processing time is 15 minutes to 2 hours. The following conditions apply to withdrawals:

• Withdrawals can only be made from verified accounts.
• The withdrawal method must match the deposit method.
• Withdrawals may be suspended if active bonus wagering requirements have not been met.
• In the event of any suspicious activity, 999hb may hold withdrawals until verification is complete.

5. Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 100% welcome bonus on their first deposit, up to ৳5,000. A 15x wagering requirement applies to this bonus. This means you must place bets equal to 15 times the combined total of your deposit and bonus before the bonus funds can be withdrawn.

5.2 General Bonus Terms

• Bonuses are only given to eligible and verified account holders.
• Each bonus has its own validity period; if wagering is not completed within the specified time, the bonus will be cancelled.
• Bonus balance cannot be withdrawn directly — it converts to real balance only after wagering requirements are met.
• Attempting to claim the same bonus more than once may result in account suspension.
• 999hb reserves the right to modify or cancel any bonus offer.

5.3 VIP Program

999hb operates four VIP tiers: Bronze — up to 0.4% weekly cashback; Silver — up to 0.8% weekly cashback; Gold — up to 1.1% weekly cashback; Platinum — up to 1.5% weekly cashback. Advancement to higher tiers is possible through regular and active participation.

6. Betting and Gaming Rules

6.1 Bet Cancellation Policy

Bets that have been confirmed generally cannot be cancelled. However, 999hb reserves the right to cancel or void bets in the following circumstances:

• Incorrect odds are displayed due to a technical error or software issue.
• An event or match is cancelled or postponed.
• Evidence of fraudulent activity is found in connection with a bet.
• In the event of a technical failure on the part of the game provider.

6.2 Maximum Win Limit

A limit may apply to the maximum winnings on a single bet for certain games or events. This limit will be stated in the rules of the relevant game or betting market.

6.3 Technical Failure

999hb will not be held liable if a game is interrupted due to loss of internet connection, power outage, or device issues. Bet outcomes will be determined according to server-side logs.

7. Prohibited Activities

The following activities are strictly prohibited on the 999hb platform:

• Using the platform for money laundering or illegal financial activities.
• Creating multiple accounts to claim bonus benefits.
• Using bots, scripts, or automated software to play games.
• Attempting to hack or gain unauthorized access to another user's account.
• Exploiting platform vulnerabilities or bugs to gain an unfair advantage.
• Operating an account on behalf of or for a minor.
• Harassing other players or using offensive language.
• Depositing or withdrawing funds using third-party services.

8. Intellectual Property

All content on the 999hb platform — including logos, branding materials, graphics, text, software, and code — is covered by the intellectual property rights of 999hb or its licensors. Reproducing, distributing, or modifying these materials for any purpose other than personal, non-commercial use is prohibited.

Game content and software are subject to the intellectual property rights of the relevant providers (such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, Ezugi, Microgaming, NetEnt, and others) and their own terms apply.

9. Limitation of Liability

To the maximum extent permitted by applicable law, 999hb accepts no liability in the following cases:

• Loss caused by technical failure, server downtime, or internet disconnection.
• Delays or failures caused by third-party payment providers or banks.
• Account losses resulting from user negligence or security breaches.
• Service termination due to legal changes or government restrictions.
• User expectations about game outcomes not being met.

In any circumstances, the maximum liability of 999hb will be limited to the amount of funds involved in the relevant transaction.

10. Privacy and Data

The collection, use, and protection of your personal information is described in detail in our Privacy Policy. The Privacy Policy is considered an integral part of these Terms.

In summary, 999hb:

• Keeps your data secure through SSL encryption technology.
• Does not sell your information to third parties.
• Uses your information only for providing services and meeting legal obligations.
• Accepts requests to view or correct your information.

11. Responsible Gaming

999hb is committed to responsible gaming. We believe that gaming is a means of entertainment — not a solution to financial problems. Our platform is for those aged 21 and above only.

We provide the following safeguards:

• The ability to set deposit limits.
• Account Self-Exclusion for a specified period.
• Permanent account closure for players with a gambling problem.

Visit our Responsible Gaming page to learn more.

12. Dispute Resolution

12.1 Filing a Complaint

For any dispute or complaint, please contact our support team first. We will do our best to resolve the issue. Include all relevant information and evidence related to the complaint.

12.2 Settlement Process

Steps for dispute resolution:

1. Notify the support team immediately via live chat.
2. Submit a written complaint by email.
3. After receiving the complaint, 999hb will investigate within a set timeframe.
4. A reasonable solution will be sought for both parties.

999hb's decision will be considered final unless proven otherwise through legal proceedings.

13. Service Suspension & Account Termination

999hb reserves the right to suspend or close an account without prior notice for the following reasons:

• Violation of these terms and conditions.
• Fraudulent or dishonest activity.
• Failure to cooperate with the identity verification process.
• Suspicion of involvement in money laundering or illegal activities.
• Instructions from regulatory authorities or legal obligations.

In the event of account closure, the valid balance (excluding bonuses) will be returned after the investigation is complete. 999hb also reserves the right to temporarily suspend services for maintenance or legal reasons.

14. Contact

If you have any questions or feedback regarding these terms and conditions, please contact us:

• Live Chat: Support is available 24/7 in Bengali.
• Email: [email protected]

Our support team is always by your side and ready to resolve any issue quickly.