999hb Privacy Policy

Last Updated: January 2026

999hb ("we", "us", or "the platform") operates a trusted online casino and betting service for players in Bangladesh. This privacy policy explains what information is collected when you use the 999hb.cam website, how it is used, under what circumstances it may be shared with third parties, and what measures we take to protect your information.

This privacy policy applies together with our Terms and Conditions. By continuing to use our services you agree to the terms of this policy. If you disagree with any part of this policy, please refrain from using 999hb.

1. Information We Collect

We collect various types of information during registration and use of 999hb. A detailed breakdown of this information is provided below:

1.1 Personally Identifiable Information

During account creation and the identity verification process you provide the following information:

• Full name (as per national ID card or passport)
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number
• Address (including district and division)
• ID document details (national ID card / passport number)

1.2 Financial and Transaction Information

To process deposits and withdrawals we record the following information:

• Transaction history via bKash, Nagad, Rocket, or bank transfer
• Deposit and withdrawal amounts and dates
• Mobile banking number (last few digits are masked)
• Partial bank account details (full account numbers are never stored)

1.3 Gaming Activity Information

To improve your gaming experience and implement responsible gaming policies we record:

• Play history and betting details
• Win and loss records
• Bonus usage details
• Session duration and activity

1.4 Technical and Device Information

The following information is collected automatically to keep the site secure and operational:

• IP address
• Device type, operating system, and browser
• Cookies and session tokens
• Page visit logs and referral source
• Geographic location (country level only)

2. Purpose of Information Use

999hb uses collected information only for specific and legitimate purposes. We use your information to:

• Create, verify, and manage accounts
• Process deposits and withdrawals securely
• Conduct KYC verification to prevent fraud and money laundering
• Provide bonuses, promotions, and VIP benefits
• Offer customer support and resolve issues
• Set and monitor responsible gaming limits
• Maintain platform security and drive technical improvements
• Meet legal obligations
• Create a personalised experience based on your preferences

999hb does not use your information excessively for marketing purposes. You can contact our support team at any time to opt out of promotional communications.

3. Information Sharing and Disclosure

We do not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

A minimum amount of necessary information may be shared with trusted third parties who assist in operating our platform. These include payment processors, game software providers, cybersecurity services, and customer support technology providers. These partners operate under strict confidentiality agreements and may use information only for the specific services they provide.

3.2 Legal Obligations

If disclosure of information is required by law, court order, or a request from a regulatory authority, 999hb is obliged to comply. In such cases we will disclose only the minimum information legally required.

3.3 Fraud and Security Investigations

If account fraud, money laundering, or any other unlawful activity is suspected, the necessary information may be shared with the relevant authorities.

4. Information Security Measures

999hb maintains industry-standard technical and administrative measures to protect your personal and financial information:

• SSL Encryption: All data transmissions are protected by 256-bit SSL/TLS encryption.
• Firewall and Intrusion Detection: Advanced firewall systems prevent unauthorised access.
• Two-Factor Authentication: An additional layer of security for logins and transactions.
• Secure Servers: Data is stored on secure, encrypted servers.
• Access Control: Only authorised staff may access information for specific purposes.
• Regular Security Audits: Periodic audits are conducted to identify system vulnerabilities.

While we strive to maintain the highest level of security, complete security on the internet cannot be guaranteed. You are also responsible for keeping your password secure.

5. Cookies and Tracking Technology

The 999hb website uses cookies and similar technologies. Cookies are small text files stored in your browser. The types of cookies we use are:

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, ensuring security, and running the site's core functions. Without them the site will not work properly.

5.2 Functional Cookies

These cookies are used to remember your language preference, display settings, and login details, making your experience easier.

5.3 Analytics Cookies

Anonymous statistics are collected to understand which parts of the site are used most and to improve platform performance. This information does not identify you individually.

You can disable cookies through your browser settings, though doing so may limit some site functionality.

6. Data Retention Period

We retain your information only for as long as necessary:

• Information on active accounts is retained for as long as the account remains active.
• After an account is closed, certain information must be retained for a specified period in accordance with legal and regulatory requirements.
• Financial transaction records are generally retained for a minimum of five years.
• Cookie data is deleted when the session ends or after a set period.

When the defined retention period expires, information is securely deleted or anonymised.

7. Your Rights and Controls

999hb believes you should have full control over your information. You may exercise the following rights:

7.1 Right of Access

You may ask us at any time what information we hold about you. A detailed report will be provided after verification.

7.2 Right to Rectification

If your account contains incorrect or outdated information, contact our support team to have it corrected.

7.3 Right to Erasure

After closing your account you may request deletion of information that is no longer needed beyond legal obligations. However, financial records and identity verification information may need to be retained for a specified period for regulatory purposes.

7.4 Right to Object to Processing

You may object to marketing communications or unnecessary processing of your information. We will honour your request as promptly as possible.

To exercise any of the rights listed above, contact our support team. Requests are generally processed within 14 business days after identity verification.

8. Protection of Minors

999hb strictly does not provide services to anyone under the age of 21. Age verification is mandatory during the registration process. If we become aware that a minor has created an account, that account will be closed immediately and all associated information will be deleted.

If you are aware that a minor is using our services, please notify our support team.

9. International Data Transfers

Our servers and service providers may be located in various countries. Even if your information is transferred to another country, we ensure it remains protected at all times in accordance with the standards set out in this privacy policy. We work only with partners who maintain high standards of data protection.

10. Policy Changes and Updates

This privacy policy may be updated from time to time due to changes in services, technical developments, or legal requirements. If significant changes are made we will notify you by email or by posting a notice on the site.

An updated policy takes effect from the date it is published. Continuing to use 999hb after changes are made will be taken as your agreement to the updated policy. We therefore recommend visiting this page from time to time.

11. Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our data protection team is always ready to answer your questions in English.